Privacy Policy

At ORCHESTRATED, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

To provide our services, we collect the following types of information:

  • Account Information: Name, email address, phone number, and location (city/country) when you register.

  • Listing Information: Details, photos, and descriptions of the instruments you upload.

  • Payment Information: If you pay a listing fee, your payment is processed securely via our third-party payment provider (e.g., Stripe/PayPal). We do not store your credit card details on our servers.

  • Usage Data: Information about how you navigate and interact with our Platform (e.g., IP addresses, browser types, cookies).

2. How We Use Your Information

We use your data to:

  • Create and manage your user account.

  • Display your listings to potential buyers globally.

  • Facilitate communication tools (such as routing buyer inquiries to your email).

  • Maintain platform security and investigate fraudulent activity.

  • Send you administrative emails, updates, or promotional materials (which you can opt out of at any time).

3. How We Share Your Information

  • Public Display: When you create a listing, the information you provide about the instrument and your general location will be visible to the public.

  • No Selling of Data: We do not sell, rent, or trade your personal information to third-party data brokers or advertisers.

  • Legal Compliance: We may disclose your information if required by law, court order, or to protect the safety and rights of our users.

4. Communication Between Users

To protect your privacy, initial contact between buyers and sellers is facilitated through our Platform. We advise against publishing your personal phone number or home address publicly in your listing descriptions.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute data security.

6. Your Rights

Depending on your location, you have the right to access, update, or delete your personal data. You may delete your account and listings at any time through your account settings or by contacting our support team at hi@orchestratedapp.com.